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Design Tables

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Refunds and Returns

Our staff do quality checks to ensure our furniture is of a high standard before it is delivered to you by our specialist couriers. However, if you find that your purchase is damaged or defective you need to inspect your items immediately upon receipt. Items should be inspected with the delivery team if possible. If your item is damaged in transit and you are not able to report this at time of delivery – you need to contact us within 24 hours of receipt, sending photos of any defects. This legislation offers you the following cancellation rights when you buy online :

  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
  • Your right to return products does not apply to goods made to your specification or special order goods as these cannot be returned.
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. If you fail to fail to comply with this obligation we have the right of action against you for compensation.
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address.
  • You can cancel by email or call our customer services on 0207 993 4876.
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 7 working days after the day we receive back from you any goods supplied.